Information

Find answers to commonly asked questions about party rentals at St. Aug Party on a Budget. We're here to help make your event planning smooth and stress-free. If you don't find what you're looking for, please don't hesitate to contact us!

Frequently asked questions

Here are some of the questions we get asked the most. We hope this helps you understand our rental process and policies at St. Aug Party on a Budget.

What are the top common questions customers ask you about party rentals?

Here's a summary of the most frequent questions we receive:

Rental Period

  • Standard rental period is 24–48 hours.
  • Pickup and return take place at the business location only.
  • Pickup and return times must be scheduled in advance.

Pickup & Return

  • Customer is responsible for loading and unloading all rental items.
  • Delivery is Available for additional cost
  • All rental items must be returned in the same condition they were received.
  • If items are returned wet, dirty, damaged, or missing pieces, fees will apply.

Condition & Care

  • Normal wear is acceptable; however:
    • No rips, stains, mold, smoke odor, candle wax, or water damage.
    • No permanent alterations, gluing, taping, painting, or marking of any kind.
  • Items should be stored and used indoors or under cover unless specified for outdoor use.

Weather Policy

  • Customer assumes responsibility for weather-related damage if items are used outdoors without proper cover.
  • Items must be protected from rain, mud, extreme heat, moisture, and beach sand.

Cleaning Terms

  • Cleaning fee applies for:
    • Food residue
    • Wax
    • Glitter
    • Gum/adhesive
    • Smoke odor
    • Excess dirt or sand
  • Cleaning fee range: $10–$50 per item depending on condition.

Payment & Deposits

  • Full rental payment is due at the time of reservation.
  • A refundable security/damage deposit may be required depending on items rented.
  • Deposit will be released once items are inspected and approved on return.

Cancellation Policy

  • Cancellations made 7+ days before event receive full refund.
  • Cancellations made 3–6 days before event receive 50% refund.
  • Cancellations within 72 hours of pickup are non-refundable.

Late Returns

  • A late fee applies if items are not returned by the scheduled time.
  • Late fees:
    • $25 flat fee per day or 10% of the rental total per day, whichever is greater.
  • After 3 days late, full replacement cost will be charged.

Damage & Loss Terms

  • Customer is financially responsible for:
    • Broken items
    • Torn linens
    • Bent or dented equipment
    • Missing pieces
    • Irreversible stains (grease, wine, paint, ink, candle wax, etc.)
  • Replacement fees reflect full retail value of the item.

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